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Frequently Asked Questions:

1. Why can't I get an estimate over the phone?

    You can, but it is exactly that; an estimate.  We do our very best to accommodate you request if you can provide us with enough information describing what you need done.

    We would caution you against requesting a phone estimate, as many companies will give you a low phone quote to get you on their schedule.  This is a common practice with many carpet cleaning companies, and should be avoided.    

    Our company charges by the square foot for carpet cleaning, which is the only fair way to charge.  This usually requires an on-site appointment, at least on our first visit to your home or business.  This way you know exactly what the cost will be, and also allows us to schedule the proper amount of time for your carpet and/or upholstery cleaning services.  Click Here to call us!

    We keep these records on file and generally it will not be necessary to come to your home or business for a quote after this first visit.

2.  What do I need to do before you arrive to clean my carpets?

    You are paying us to take care of most of this for you and we want the service to be as convenient for you as possible.

    We would like for you to remove any breakables on furniture that you would like us to move.  Otherwise leave all major furniture items in their normal place.  We will move them for cleaning, and replace them to their original place when the cleaning is finished.

3.  How long do we need to stay off of the carpets? (What is the drying time?)

    There are a number of factors that affect drying time, such as ventilation, humidity, soil conditions, carpet density, etc. so drying times will vary.  It is very unusual that carpets will take more than 12 hours to dry.  Under ideal conditions, carpets can be dry in as little as 4 hours, and with the use of a fan or two, you can dramatically reduce the drying times.

4.  How often should I clean my carpets?

    This depends on many factors, such as how many people that live in the home, whether or not there are indoor pets, eating habits in carpeted areas, if there are children in the home, and the ages of the children, the color of the carpet, etc.

    All carpets have non-use, light use, medium use and heavy use areas.  Heavily used areas will need a cleaning every time we come out to clean.  These areas include busy bathrooms, stairs, hallways, and family rooms.  Medium use areas may require cleaning every other time, light use areas may only need a cleaning every 3rd or 4th trip, and non use areas (under beds, dressers, etc.) every 3 or 4 years.

    All carpets get soiled, but lighter colored carpets will look more soiled with less soil present in the carpet.  These will generally require cleaning more often.

    How often?  Every home is different.  Busy areas might require cleaning every 3 to 6 months, but may not need a cleaning more than once per year.  Generally heavily used areas should be cleaned minimally every 18 months.  Many carpet mills and fiber producers require cleaning at least every 18 months to keep you carpet warrantee valid.

5.  We are considering replacing our old carpets.  What kind of carpet would you recommend?

    Because we are carpet cleaners, we feel that we are better qualified to direct you in this area than are most carpet sales people.  This is due to the fact that we see and hear our customers concerns and dissatisfaction with their present carpets.  These are some of the most popular fibers, and the ones that we recommend.

(This is our opinion only.)

Olefin or Polypropylene:  Both of these are the same type of fibers.  They are very tough as well as stain resistant, however they have very poor resilience, and therefore pack badly.  They also soil quickly due to the fact that they are made from petroleum by-products.  They often contain oil like residues that is used in twisting the yarns, and these oil like residues attract and hold soil.

Polyester:  The biggest problem here is that they tend to pack very badly in heavy traffic areas.  This leaves areas of light and dark coloration called shading or pooling, and is not correctable.

**Nylon:  This is the type of carpet that we recommend!!  This is the most serviceable fiber.  It is treated with chemicals that block out or resist staining.  It has good resilience, and where packing does occur in heavy traffic areas, in most cases, it is correctable with cleaning.

Wool:  This fiber is more prone to permanent staining.  It is also a source of food for some insects.  It is highly subject to mold, and some people are allergic to it.  It is also subject to shedding and packs very badly, particularly in a cut pile carpet or rug.