The Carpet Beaters, Inc.

To Provide the Most Positive Service Experience Ever!

Help us accomplish our mission by giving

us just 60 seconds of your time

Dear Friend and Client,

Thank you for using our service. We want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!

Directions: After each question please write the number corresponding to the answer that best reflects your opinion. *Put N/A if not sure or not applicable.

Very Very

Dissatisfied Satisfied

1 2 3 4 5

1. How satisfied are you with the following aspects of your service experience?

•  On time arrival _____

•  Courteous on the job site _____

•  Quality of cleaning job _____

•  Responsiveness to your special requests _____

•  Telephone courtesy _____

•  Responsiveness of office staff _____

•  Schedule availability _____

•  Amount of information offered _____

•  Overall performance _____

•  Our reputation _____

•  Our experience _____

•  Our guarantee _____

•  What did you like MOST about The Carpet Beaters, Inc. ?

•  What did you like LEAST about The Carpet Beaters, Inc. ?

•  After using our service, are you more or less likely to use us again?

a. Less likely_______ b. More likely______

              (Side 1)

•  After using The Carpet Beaters, Inc. , are you more or less likely to refer someone to us?

•  Less likely_______ b. More likely_______

•  Are you aware of The Carpet Beaters, Inc. Referral Program?

Yes______ No_______

Additional Comments:

Name (optional) ___________________________________

Telephone number _________________________________

May we use your testimonial for promotional purposes?

Yes______ No______

The Carpet Beaters, Inc. will read all customer comments. Thank you for helping us accomplish our mission.

  Please Print and Return This Form To:

    The Carpet Beaters, Inc.

   1360 Manzanita St. Unit H

       Orange , CA 92867

The Carpet Beaters, Inc. GUARANTEE

If you were not completely thrilled with the service experience you received from us, we will rush back to your location to remedy the situation. If you are still unimpressed, you owe us nothing and we will issue a 100% refund. Thank you!

THANK YOU IN ADVANCE FOR YOUR CONTRIBUTION IN HELPING TO MAKE DOING BUSINESS WITH THE CARPET BEATERS THE MOST POSITIVE EXPERIENCE EVER!